At THESMAURON, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations. This Returns Policy outlines the conditions under which THESMAURON will accept returns and provide refunds or exchanges.
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and details of the product you wish to return.
Once your return is approved, you will receive instructions on how to send your items back to our warehouse. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order.
Once we receive and inspect your returned items, we will process your refund. Refunds will be credited back to the original method of payment within 7-10 business days.
If your return is not approved, you will be notified by email with an explanation.
If you wish to exchange an item for a different size or color, please follow the return process outlined above and specify the exchange in your return request. Exchanges are subject to product availability.
If you have any further questions regarding our Returns Policy, please feel free to reach out to us at [email protected] or by phone at (555) 123-4567.
Thank you for shopping with THESMAURON. Your satisfaction is our priority.